Awarded to the military treatment facility (non-Medical Center) with the highest overall composite score on the inpatient maturity model in calendar year 2025.
Winner: U.S. Naval Hospital Naples
Director during 2025 assessments: Capt. Raynese S. Roberts
Awarded to the Medical Center MTF with the highest overall composite score on the inpatient maturity model in CY 2025.
Winner: Wright-Patterson Medical Center
Director during 2025 assessments: Col. Michael R. Frayser
Awarded to the large Medical Center MTF (defined as having greater than 4000 personnel) with the highest overall composite score on the inpatient maturity model in CY 2025.
Winner: Walter Reed National Military Medical Center
Director during 2025 assessments: Capt. Melissa C. Austin
Awarded to the MTF with the greatest positive change in overall composite score from 1st quarter 2025 to 4th quarter 2025.
Winner: Elmendorf Medical Group
Director during 2025 assessments: Col. Angela M. Lacek
Awarded to the network with the highest overall composite score on the inpatient maturity model in CY 2025.
Winner: Defense Health Network Europe
Director during 2025 assessments: Brig. Gen. Roger S. Giraud
Awarded to the network with the greatest positive change in overall composite score from 1st quarter 2025 to 4th quarter 2025.
Winner: Defense Health Network East
Director during 2025 assessments: Brig. Gen. James “Jamie” Burk
Awarded to the MTF with the highest overall Leadership Commitment Domain composite score on inpatient maturity model in CY 2025.
Winner: Travis Medical Group
Director during 2025 assessments: Col. Patrick B. Parsons
Awarded to the MTF with the highest overall Culture of Safety Domain composite score on inpatient maturity model in CY 2025.
Winner: U.S. Naval Hospital Guantanamo Bay
Director during 2025 assessments: Capt. Tammy Servies
Awarded to the MTF with the highest overall Continuous Process Improvement Domain composite score on inpatient maturity model in CY 2025.
Winner: U.S. Naval Hospital Sigonella
Director during 2025 assessments: Capt. TaRail A. Vernon
Awarded to the MTF with the highest overall Patient Centeredness Domain composite score on inpatient maturity model in CY 2025.
Winner: Keller Army Community Hospital
Director during 2025 assessments: Col. Sean J. Hipp
Awarded to an outpatient MTF for making the greatest number of documented daily improvements in 2025.
Winner: Offutt Medical Group
Director during 2025 assessments: Col. Sarah M. Evans
The DHA uses Ready Reliable Care’s High Reliability Maturity Index-Model to measure progress toward high reliability. The model assesses high reliability capabilities to show where organizations are strong, where gaps exist, and where focused improvement will have the greatest impact. It’s not a performance rating.
The model evaluates capability maturity across the four domains of change:
In 2025, the model focused on inpatient facilities. Beginning in 2026, it is expanding to include outpatient and dental clinics.
Maturity is scored across four phases—Beginning, Developing, Advancing, and Approaching—to help leaders understand where their organization is in its journey.
