Connecting You To the Right Place
Need Help with TRICARE?
Experiencing problems or have questions about your TRICARE coverage? Let us be your guide. Whether you need to ask a question, report an issue, file a complaint, or find out the right person to speak to, we have you covered.
See the Customer Service Directory
TRICARE Regions
TRICARE is available worldwide and managed in three separate regions:
TRICARE East Region
TRICARE West Region
TRICARE Overseas Region
Mental Health is Health
Protecting, optimizing, and defending mental health needs is vital to the well-being and readiness of our military force. Seeking help is a sign of strength and a critical element of individual performance and overall readiness.
Learn about MHS GENESIS
The MHS GENESIS Patient Portal is a secure website that gives you 24/7 access to your medical and dental records. Book appointments, renew or refill your prescriptions, communicate with your health care team and more!
Patient and Family Partnership Councils
Patient and Family Partnership Councils capture the voices and insights of patients and families to improve the health care experience at military hospitals and clinics around the world. Advisors are asked to give feedback about their experiences as a patient or family member and help plan changes to improve how we deliver care to our patients. You can help make a difference by joining the Patient and Family Partnership Council at your military hospital or clinic.
Beneficiary News
Beware of MHS GENESIS scam sites: Learn how you can protect your health information
Unfortunately, scammers can create fake websites that look like official MHS GENESIS pages. These sites try to trick you into sharing personal or health information.
CDC issues nationwide health advisory on New World screwworm
Although no NWS infestations have been identified in people or animals in the United States, there is potential for geographic spread.
Your safety, your comfort, your choice: Requesting chaperones at military hospitals and clinics
Chaperones (or “standbys”) serve as an unbiased third party to any exam or clinical visit between you and your provider.
Faster health results: Lab and test results immediately available in your MHS GENESIS Patient Portal
This change is a result of the 21st Century Cures Act, a federal law that gives you faster access to your health information.
Helpful Hotlines & Resources
MHS Nurse Advice Line
Call the MHS Nurse Advice Line for help 24 hours a day, seven days a week, 800-874-2273 (TRICARE), select option 1.
Suicide & Crisis Lifeline
You can call or text 988 or chat 988lifeline.org for yourself or if you're worried about a loved one who may need crisis support.
DOD Safe Helpline
The DOD Safe Helpline is secure, confidential, and anonymous. Get crisis support service if you’ve been affected by sexual assault.
National Resource Directory
The NRD connects service members, veterans, family members, and caregivers to vetted resources that support their recovery, rehabilitation, and reintegration or transition.