DHA Logo DHA Logo

Before you file a complaint, review the listing of avenues of redress to ensure your issue is appropriate for the DHA OIG Hotline.

Abuse of Authority

  • Civilian – Contact your servicing Human Resources Office for information
  • Military – Depends on nature of complaint. Consult with Staff Judge Advocate for information

Administrative Separation

  • Military Personnel Office or Legal Service Office

Adultery

  • Commander

Alcohol and Drug Related Problems

  • If an employee is abusive in the workplace and the behavior is associated with drug/alcohol abuse, report the matter to the employee's immediate supervisor. If you know someone that is experiencing problems in the workplace related to drug/alcohol abuse contact the command Drug and Alcohol Program Advisor.

Allegations against Office of Special Counsel / Military Defense Counsel

  • DHA: Office of General Counsel
  • Military: Appropriate MILDEP IG; Service Office of The Judge Advocate

Allegations of Reprisal (Civilian)

Anti-Deficiency Act Violations

  • DHA: Consult with OGC. Should be reported within 10 working days of the possible violation.

Appeal of Performance Evaluations

  • Commander; Service-specific personnel office

Appearance of Impropriety

  • Report to the chain of command prior to bringing to the attention of the IG

Article 138 UCMJ (Complaint of Wrong)

  • Commander

Awards (Civilian)

  • Chain of command or Human Resources

Awards (Military)

  • Chain of command. Contact service-specific Board for Correction of Military. Records if retired.

Basic Allowance for Housing

  • For personal BAH issues, personnel office and your chain of command. Report BAH fraud to the chain of command or the IG office.

Behavioral Health Issues (Suicide, Stress, etc.)

  • Report to your Chain of command, Senior Enlisted Leader, Chaplain, etc. or call one of the Crisis Hotlines.

Change to DHA or Service Publications

  • Proponent for the publication

Claims against the US Government

  • DHA: OGC
  • Military: SJA

Classification of civilian positions

  • 1st Step: Immediate supervisor
  • 2nd Step: Human Resources

Commander-Directed Investigations

  • Commander who directed investigation; Installation Legal Office for legal advice; Due-process review after means of redress are exhausted.

Conditions of Employment (Personnel policies, practices, and conditions)

  • Appropriated Fund Employees: Servicing Human Resources Office; Administrative Grievance System; Union Redress
  • Non-appropriated Fund Employees: Servicing NAF Employment Office

Contractor Activities

  • 1st Step: Contracting Officer or Contracting Officer Representative
  • 2nd Step: Consult with OGC as necessary

Corrections of Military Records

  • Service-Specific Board for Correction of Military Records

Criminal Matters

  • Report to your Service Investigative Agency

Domestic Violence

  • Law Enforcement; Family Advocacy Program

Elimination from Training

  • Commander

Equal Employment Opportunity Issues (Discrimination based on membership in a protected class)

  • Appropriated Fund Employees: Local EEO Officer
  • Non-appropriated Fund Employees: Local EEO Officer; Civilian Advisory Center; and SJA Labor Counselor as appropriate.

Equal Opportunity in off-base housing

  • Installation's Housing Referral office

Ethics Violations

  • Chain of command, Commander, or IG

Exceptional Family Member Program

  • Exceptional Family Member coordinator or Health Benefits Advisor, as appropriate

Hazardous Working Conditions

  • Facility Safety Office or Appropriate Service

Health Insurance Portability and Accountability Act Issues

Landlord complaints about a Service Member

  • Commander Legal Assistance Office

Integrated Disability Evaluation System (ratings and appeals)

  • 1st Step: Physical Evaluation Board Liaison Officer at your military hospital or clinic
  • 2nd Step: Office of Soldier Counsel
  • 3rd Step: Service Component IG

Letter of Counseling, Letter of Reprimand, or Article 15 (other than discrimination/reprisal)

  • Applicable Service Regulation for the appeal process; commander; Installation SJA Service Office

Local Nationals or Third Country Nationals

  • SJA for advice on proper course of action

Medical Treatment

  • Standard of Care
  • Quality of Care
  • Access to Care

     At your military hospital or clinic

  • 1st Step: Patient Advocate/Relations Office (DHA PI 6025.10) – or - Healthcare Resolution Program (DHA PI 6025.17)
  • 2nd Step: Deputy Commander for Clinical Services
  • 3rd Step: Commander (Privileging Authority)

Mismanagement

  • Minor problems with management to supervisor or chain of command
  • Significant allegations of mismanagement to IG

Military Equal Opportunity Issues

  • Commander; Local EO Advisor

National Guard Title 32 Matters

  • Service Component IG

Negotiated Grievance Procedure

  • Bargaining Unit Members should review the collective bargaining agreement and speak to a command bargaining unit representative prior to filing a complaint

Privacy Act Violations

Private Indebtedness

  • Commander; Private indebtedness is an issue between the debtor and the creditor and is the basis for a civil law suit

Prohibited Personnel Practices (APF Employees)

Promotion Issues

  • Commander

Punishment under UCMJ

  • Commander; Installation SJA Legal Services

Reserve Component Issues

  • Service Component IG

Security Clearance Issues

  • Clearance Revocation or Suspension – Commander and/or Security Officer
  • Improper use of clearance – Security Officer, Commander, Supervisor, or Military Security

Sexual Assault

  • Report to law enforcement (off-base) or military police (on-base)
    -AND-
    Report to the Sexual Assault Response Coordinator; Commander (for military)

Sexual Harassment (Military)

  • Local EO Advisor/Sexual Harassment/Assault Response and Prevention

Support of Dependents

  • Commander or Legal Service Office

Time and Attendance (Civilian)

  • Minor abuse to chain of command; if command fails to take action and violations continue, report to IG.
  • Significant abuse to IG

Trafficking in Persons

  • Commander, Service Investigative Agency, or DoD IG

TRICARE Appeals

TRICARE Grievances

  • TRICARE Grievances are made when you have a complaint about quality of care; a provider or facility behaved inappropriately; or you have any other non-appealable issue. File a Grievance

TRICARE Provider Fraud or Abuse

Unprofessional Relationships

  • Commander

Whistleblower Reprisal (Civilian)

If you have an issue and are unsure of your options, contact the IG for advice. You may follow procedures for filing a complaint at DHA Office of the Inspector General. Or call our Hotline at 703-681-9700.