Jan. 28, 2025 | By Donald Preston
FORT KNOX, Ky. — Ireland Army Health Clinic announces a new virtual health care tool — My Military Health Scheduled Virtual Visits.
“Our patients want choices in how they receive their health care,” said U.S. Army Col. Scott M. Farley, commander of Ireland Army Health Clinic. “When patients have options, they’re more likely to seek care and stick with a treatment plan, which leads to better health outcomes.”
My Military Health Scheduled Virtual Visits is the next phase in the Ireland Army Health Clinic’s journey to make health care more accessible, convenient, and holistic for patients. Patients can now schedule primary and specialty care virtual visit appointments with their health care team.
Scheduled virtual video visits are medical appointments that give patients the flexibility to meet with their care team from a location that’s convenient and comfortable for them. According to the Defense Health Agency, the new platform is safe, secure, and easy to use, making it the perfect option for anyone who wants to engage in their health care on their terms.
“Virtual visits mean a patient doesn’t have to choose between their health and other commitments,” Farley said. “And it means providers will have more time to see patients that need in-person care.”
Patients can join or access a virtual visit using a smartphone, tablet, or computer with a camera, speaker, and a strong internet connection. The patient will receive a reminder email and text message when it's time to join the appointment, or they can enter directly from the MHS GENESIS Patient Portal up to 15 minutes before the appointment time. That means no extra logins or apps for patients to download. And since Scheduled Virtual Visits are integrated with MHS GENESIS, providers can access patient charts, provide referrals, enroll patients in other care programs, and schedule follow-up appointments.
If a patient doesn’t have access to a smartphone, tablet, or computer, they can still request a phone or in-person appointment by calling the Ireland Clinic’s appointment line at (800) 493-9602.
“We’re excited to offer patients a new way to meet their health care needs at their point of need,” Farley said.
In the coming months, patients at the Ireland Clinic will also have access to other My Military Health features like appointment reminders, an online directory of primary and specialty care network providers, virtual waiting rooms, on-demand virtual visits and Care Companion, a digital platform that will keep them connected to their health care teams between visits.
“There are a lot of exciting innovations coming to the Ireland Army Health Clinic,” said Farley. "We’re looking forward to all the new ways to make healthcare simple for our patients while maintaining the required military readiness of both our Service Members and their families.”
For more information, go to https://ireland.tricare.mil/Getting-Care/My-Military-Health.
